For products purchased within 30 days, see Return & Refund Policy.
For products purchased after 30 days, CREALITY provides a 12-month naked products warranty and 18-month warranty extension as a member privilege in total, as well as 6-month accessories warranty. Items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Unless a different warranty period is stated in the User’s Manual provided with your Creality product, the warranty mentioned above is our default one.
● Buyer must provide sufficient proof of purchase
● Creality must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
Valid proof of purchase:
● Order number from online purchases made through Creality or Creality’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Creality reseller that shows a description of the product along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). It is not possible to process a warranty claim for items that have expired their original warranty time-frame.
Not Covered Under Warranty:
1. Software, including the software added to the products through our factory.
2. Integration system, software that included in the CD, etc.
3. Usage that is not in accordance with product instructions.
4. Failure to follow the product instructions.
5. Abuse firmware upgrade without the authorized technician’s guidance.
6. Normal wear and tear.
7. Defects resulting from improper or unreasonable use or maintenance; accident; excess moisture; insects; lighting; power surges; packing or shipping procedures; loss of damage to or corruption of stored data; damages caused by use with non Creality products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by this modifications.
8. Products purchased from unauthorized distributors or resellers.
9. Lost or stolen products
10. Free products
11. Purchases without any proof of purchases
12. Non quality-related issues (after 30 days of purchase)
Creality is not liable for:
● Loss of data incurred from use of Creality products
● Returning personal items sent to Creality
Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. For purchases not made directly through Creality’s official website , please contact the point-of-purchase and ask for return/replacement/repair help.
Who is covered?
This warranty is extended only to the original end-use purchaser or the person receiving the products as a gift, and shall not be extended to any other person or transferee.
Who are authorized Creality Retailers and Resellers?
Our major authorized Retailers and Resellers are on Amazon，Aliexperss and Ebay platform. For more information, please contact us at email@example.com
When does the warranty begin?
It begins the day you place your order. The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions or contact us at firstname.lastname@example.org
If you believe the item is defective and under warranty, please submit a warranty request to email@example.com
What if I don’t have any proof of purchase?
If you made your purchase through authourized distributor or resellers, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized Creality Reseller, you may contact the Creality to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced/repaired?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
What we will do?
During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.
What we will not do?
Pay shipping, insurance or transportation charges from your destination to ours, or any import fees, duties and taxes.
What you must do for Return & Replacements?
If the reason for return isn’t quality-related, the customer shall pay the return shipping costs. Please contact the point-of-purchase directly for specific guidance on their Return & Replacements/warranty process.
Replacement Services: If customers ask for replacement service, please contact point-of-purchase and follow their policy. Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers. If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers. If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “substitute” item at the same equal value. Our technicians will test the product before send out the replacement, any other demand for more than two times replacement for the same product during replacement limit will be rejected. Replaced products are warranted from the balance of the former warranty period.
What you must do to obtain Creality Limited Warranty Service?
Return product, with proof of purchase from an authorized Creality distributor or reseller, using the following procedures:
1. Please contact point-of-purchase and follow their policy for specific return and shipping instructions; or contact firstname.lastname@example.org for help.
2. Label and ship the product, freight prepaid, to the address provided by the point-of-purchase or our Customer Service Team.
3. Place any necessary RMA number on the warranty card instructed by the point-of-purchase or our Customer Service Team. Products not bearing a RMA number, where required, will be refused.
What is Repair Service Out Of Warranty?
Creality provides extra repair service for product that out of warranty, it is chargeable. The total fee contains device cost and service fee. Device cost (including accessories) is the standard uniform price provide by Creality. Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this service. Our technicians will quote the total price after detect the product. If customers refused to repair after the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free. Repaired product out of warranty will obtain 3-month warranty from the date of product back to customers.
What is Warranty Forfeiture?
This warranty is void if purchase from unauthorized distributor or reseller. This warranty is void if the label bearing the serial number has been removed or defaced. This warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with. This warranty is void for mishandling, improper use, or defacing the product. Abuse firmware upgrade without the authorized technician’s guidance. This warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes. This warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the appointed vender, souse, fission or the spare part has been over the period of warranty. This warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.) This warranty is void if damaged by the use of parts not manufactured or sold by Creality. Damage caused by improper installation of third-party products. This warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc. Product beyond limited warranty.
What is Limitation of Liability?
Creality is not responsible for other extra warranty or commitment promised by distributors, resellers or dealers, if your reseller promised some extra commitment or warranty; please ask for written documents to protect your rights and interests.
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRATY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CREALITY’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Creality does not offer refunds under any circumstances. Please contact the point-of purchase and follow their refund/return policy.
Creality shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to the lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser’s exclusive remedy, as against Creality, shall be the repair or replacement of defective parts. If Creality lists a product on its website specification in error or that is no longer available for any reason, Creality reserves the right to explain it without incurring any liability.