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    Privacy Policy

    CREALITY Legal and Privacy Policy

    This policy describes how and its subsidiaries and affiliates collect and use personal and other information gathered through the website. It applies to our websites and all products we sell. 

    Our Privacy Policy, its use and application, is subject to relevant laws, whether these be from legislations, regulations, court orders or other legal procedures, processes and lawful requests. 

    Your use of creality products and services, both now into the future, indicates that you have read, understood and agreed to the current version of the creality Privacy Policy.


    What information do we collect?

    We collect the following personal and device information: 

    --The information that you enter during visiting and the setup of Creality hardware and software, such as name, email address, phone number. 

    --Personal Identifiers that you may create, including user name, account number, password. 

    --Information about your Creality device, such as its IP address, activity logs and configuration. 

    --Information and data gathered by creality’s devices and sensors, such as activity, movement and motion, video footage and audio data. 

    --Information about your mobile devices including type, brand, model and serial number, mobile device ID, operating system, MAC info and mobile service provider. 

    --Geographic, location based information and data. To make use of Creality’s optional feature, which automatically arms and disarms Creality based on the proximity of a user’s mobile device, Creality will uses information from your Wi-Fi routers. 

    --Payment information that is provided when you purchase products or services from us. For example, credit card details so that we can carry out a transaction on purchases made.


    How we use it

    Any of the information we collect from you may be used in one of the following ways: 

    --Improve the service provided to you, both in terms of technical functionality and customer service / support. This information helps us to make our websites, products and services better over time. 

    --Assist you if you have any difficulties or issues using Creality software or hardware. 

    --Record your data and entries. 

    --Maintain your account and perform back up operations. 

    --Notify you about usage of Creality app if it appears counter to your normal usage patterns. You can set your preferences for these notifications through the app or contact us at

    --Carry out occasional research and analysis, and send marketing messages that are relevant to the products and services we offer.


    How your information is stored, protected or shared to third parties

    We may give information to third parties who provide us with a service. For example, sharing information to vendors who provide email, website and payment services. 

    We may share information with any new owner of all or part of our business. For example, if Creality were acquired we may provide our customer list as part of the sale. 

    We will share information in order to comply with the law or to protect our legal rights. For example, we will share information in response to a court order or subpoena. 

    We may share information with government agencies or investigatory bodies upon request. 

    We might share information when we are investigating potential fraud. 

    We do not share information with third parties for their independent marketing or promotional purposes. 

    Our website, products and services are designed for adult use. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian.

    Creality uses the following security measures: 

    AES 256 Encryption 

    We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law. 

    We store information in and outside the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States or our offices in other countries. Our sites are subject to U.S. laws, which may not provide the same level of protection as those in your country. 

    Creality video storage is enabled by default. The user has the option within the app to disable cloud storage if desired with the result being video footage is only stored locally. Even when cloud storage is disabled, low resolution GIF image files need to be uploaded for Creality to function properly. 

    We use common tracking technologies. 

    We or our vendors use common tracking tools. These may include browser or flash cookies. It may also include pixel tags, web beacons, and similar technologies.


    Changes and contact information

    We may update this privacy statement at any time to reflect changes to our information practices. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it. 

    Feel free to contact us at if you have more questions.

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