1. How can I pay for my order?
Cards: Visa, Mastercard, American Express, Discover, or Diners Club
Paypal: For PayPal inquiries, please contact PayPal directly at 1-888-221-1161 (US) or 1-402-935-2050 (calling from outside the US).
2. Does Creality3d collect and store my credit card details?
We do not collect or store your credit card details. All payments are handled by either PayPal or your credit card provider, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to PayPal’s secure site. Your credit card details are never accessible to us.
3. How can I use my coupon code?
You can apply your coupon code on the cart page or checkout page. To use your coupon code on the cart page, enter the code you have in the blank column and click the “Apply coupon” button. Don’t forget to click “Proceed to checkout” to complete the order. To use your coupon code on the checkout page, you need to click the text “Click here to enter your code” at the top of the page. After entering the code, click the “Apply coupon” button. Again, don’t forget to click “Proceed to checkout” to complete the order.
4. How long does it take to process a refund?
Refunds will be returned using the same method that was used to make the payment. The refund process will be completed in about 5-14 working days, depending on the bank or credit card issuer.
5. What do I do when my online transaction fails?
A few reasons a transaction may have failed include:
A problem with the credit card.
Your online payment gateway settings.
Incorrect card details provided during payment.
Here is a list of actions you could take should the transaction fail:
Make sure that your debit/credit card details are correct when making a purchase.
Try using an alternative card or payment method such as PayPal if possible.
Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.
If you are still having transaction problems, please contact us with the details of the error message.
6. Payment code guide
Code 1023, 1010, 1004, 1015
The card you selected can't be used for this transaction (some cards have restrictions on where and how they can be used).
What you can do:
Call your bank to authorize your payment directly.
Use a card that supports international e-commerce payments.
Try a different payment method.
Code 1024, 1014
There was a system issue (this has been logged and will be investigated by our team).
Meanwhile you may:
Check your card details for any typos
Clear your browser cache and cookies
Wait a few minutes and try again
Code 1001, 1003
The funding source you selected couldn't be used for this transaction.
A funding source might fail for these reasons:
The billing address associated with the card could not be confirmed.
The transaction exceeds the card limit.
The transaction was denied by the card issuer.
What you can do:
Check your billing address under My Orders.
Top up your card or account balance.
Change to a card or account with sufficient funds.
Choose a different payment method.
If you're using PayPal, please visit your local PayPal website or call your local PayPal customer service for help.
Code 1012, 1002
The transaction failed for unknown reasons.
Here's what you can do:
Clear your browser cache and cookies and restart your browser, or use a different browser.
Contact your bank or card issuer to authorize the payment.
Initiate a new payment and double check your card details.
Use a different card or payment method.
Attempt to pay again after waiting 30 minutes.